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My name is Tanya, how may I assist you today?

Chris: Hi, Tanya: I’m trying to cancel my hotel reservation in London as my flight has been canceled due to the volcano.

Tanya: Hi Chris.

Tanya: How may I help you.

Chris: Hi, Tanya: I’m trying to cancel my hotel reservation in London as my flight has been canceled due to the volcano.

Tanya: Okay let me check that for you.

Tanya: For security purposes, may I have the billing zip code on the account please?

Chris: REDACTED

Tanya: Thank you for that.

Tanya: Is this the reservation to London 4/17/10?

Chris: Yes

Tanya: Thank you.

Tanya: Please give me a few minutes as I check that for you.

Chris: Here’s the phone number for the hotel REDACTED

Chris: You can also email them at REDACTED

Tanya: Thank you for that so. give me 2-3 minutes to check with them.

Tanya: Thank you for waiting.

Tanya: I try to call the hotel for you, the line was busy, what I can advise you can chat back with us after an hour or you can try to call our customer service department 888 656 4546 / 001-312-416-0018 to assist you better.

Chris: I can’t get through to your service department on the phone and I don’t understand why you can’t talk with the hotel. Are you dialing the proper country code for London, England? I need this situation resolved and would like your help.

Tanya: Yes I am dialing the correct number 3x but the line is so very busy.

Chris: I’ll try it now.

Tanya: Okay.

Tanya: Is there anything else that I may assist you with today?

Chris: Yes, call again. I just got through to the hotel so their number is not that busy.

Tanya: Okay let me try it here.

Tanya: Thank you for waiting, I try to call the hotel right now for 5 times and the phoen was still busy.

Chris: Interesting. Please email them then at REDACTED and tell them I am canceling my reservation or allow me to cancel it myself.

Tanya: As much as I wanted to try to help you with this you have to call our customer service so that they can help and assist you better 001-312-416-0018

Chris: That doesn’t answer my question and doesn’t help me resolve this situation. Again, please email the hotel and tell them I am canceling my reservation. Thanks.

Tanya: You are welcome, kindly call our customer service department so that they can assist you better.

Chris: Who’s on first.

At which point I cried and laughed and then went and sat silently in the corner for a while. Meanwhile, my hotel reservation is still not canceled.